Privacy Policy

Last updated: August 12, 2026

This Privacy Policy describes how House of TCGs ("HTG", "we", "us" or "our") collects, uses, stores and shares personal information when you access or use our websites, our mobile application, our online store and any related features, products or services collectively referred to as the "Services".

Our Services include, where available, product browsing, purchases, customer accounts, wishlists, HTG Loyalty and rewards features, order management, notifications, customer support and other functionality provided through the House of TCGs website or mobile application.

House of TCGs uses Shopify and other service providers to operate parts of the Services.

1. Controller

The controller responsible for the processing of your personal information is:

John Petersen
trading as House of TCGs

Haingortstraße 7
49835 Wietmarschen
Germany

Email: support@houseoftcgs.com

2. Personal Information We Collect

Depending on how you interact with the Services, we may collect or process the following categories of personal information.

Contact Information

This may include:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

Account and Authentication Information

If you use an HTG customer account, we may process information such as:

• Email address

• Account identifiers

• Authentication information and verification codes

• Account preferences and settings

• Wishlist information

• HTG Loyalty balance

• Points and rewards activity

Order and Transaction Information

This may include:

• Products viewed or purchased

• Cart contents

• Order history

• Pre-orders

• Returns

• Refunds

• Cancellations

• Shipping information

• Loyalty points earned or redeemed in connection with purchases

Payment Information

Payments may be processed by Shopify and third-party payment providers.

Depending on the payment method you choose, payment providers may process payment card information, account information, transaction information and payment confirmations.

We generally do not receive or store complete payment card details where these are processed directly by our payment providers.

Communications

We process information you provide when you contact us, including:

• Customer support requests

• Emails

• Return requests

• Complaints

• Feedback

• Other communications with HTG

Device and Technical Information

When you use our website or mobile application, we may automatically receive technical information such as:

• IP address

• Device type

• Operating system

• Browser information

• App version

• Device and network information

• Technical identifiers

• Diagnostic or error information where collected

Usage Information

We may process information regarding how you interact with our Services, including:

• Pages or screens viewed

• Products viewed

• Search activity

• Cart activity

• Wishlist activity

• Features used

• Interaction times

• Referring pages or sources

Notification Information

If you enable push notifications in the HTG mobile application, we may process a device push token and your notification preferences in order to deliver notifications to your device.

You can disable push notifications at any time through your device settings.

3. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create or access an account, join HTG Loyalty, contact us or otherwise use the Services

• Automatically through our website or mobile application

• Through cookies, local storage, SDKs and similar technologies where applicable

• From Shopify and other service providers used to operate the Services

• From payment, fulfillment and shipping providers

• From marketing or business partners where legally permitted and applicable

4. How and Why We Use Personal Information

We process personal information for the following purposes.

Providing the Services

We use personal information to:

• Process and fulfill orders

• Process payments

• Manage customer accounts

• Authenticate users

• Manage pre-orders

• Arrange shipping

• Process returns, refunds and exchanges

• Operate wishlists

• Operate HTG Loyalty and rewards

• Provide customer support

• Send transactional and account-related communications

Where applicable, this processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.

Security and Fraud Prevention

We may process information to:

• Protect customer accounts

• Prevent fraud

• Detect suspicious activity

• Protect our Services

• Protect our customers and business

• Enforce our applicable terms and policies

We process this information where necessary for our legitimate interests in protecting and securing our Services and where permitted by applicable law.

Legal and Regulatory Obligations

We may process and retain information where necessary to:

• Comply with tax and accounting requirements

• Comply with consumer protection requirements

• Respond to valid legal requests

• Establish, exercise or defend legal claims

• Meet other legal obligations

Marketing and Advertising

Where permitted by law, and where consent is required only after obtaining that consent, we may use personal information to:

• Send promotional emails

• Inform you about product drops or releases

• Promote HTG products and offers

• Measure marketing performance

• Personalize marketing or advertising where enabled

You can withdraw marketing consent at any time using the unsubscribe mechanism provided in our communications or by contacting us.

Improving the Services

We may use usage, technical and transaction information to:

• Improve the website and mobile application

• Understand how customers use HTG

• Diagnose technical problems

• Improve product discovery

• Improve features and user experience

• Measure performance

Where applicable, this processing is based on our legitimate interests in operating and improving our business and Services.

5. Legal Bases for Processing

Where the GDPR or comparable European data protection laws apply, we process personal information on one or more of the following legal bases:

• Your consent

• Performance of a contract with you

• Steps taken at your request before entering into a contract

• Compliance with a legal obligation

• Our legitimate interests or those of a third party, provided those interests are not overridden by your rights and freedoms

Where we rely on consent, you may withdraw that consent at any time.

6. Shopify

Parts of the House of TCGs website, online store, customer account infrastructure, checkout and related commerce functionality are powered by Shopify.

Information you provide through the Services may therefore be transmitted to and processed by Shopify in order to provide the relevant commerce functionality.

Shopify may also process certain information for its own purposes where legally permitted. In those circumstances, Shopify may act independently with respect to that processing.

You should also review Shopify's applicable consumer privacy information for additional details regarding processing performed by Shopify.

7. How We Share Personal Information

We may share personal information where necessary with categories of recipients including:

• Shopify

• Payment processors

• Shipping and logistics providers

• Fulfillment providers

• IT and cloud service providers

• Customer support providers

• Analytics and technical service providers

• Professional advisers such as accountants, tax advisers or legal advisers

• Marketing and advertising providers where enabled and legally permitted

• Government authorities or law enforcement where legally required

We do not disclose personal information merely for unrelated purposes.

We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale of assets or similar business transaction where legally permitted.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Our mobile application may use comparable technologies such as local storage, device identifiers or SDK-based technologies where necessary.

Depending on their purpose, these technologies may be used for:

• Essential functionality

• Authentication

• Security

• Shopping cart functionality

• Preferences

• Analytics

• Marketing, where consent has been obtained when required

Where legally required, non-essential technologies will only be used after you have provided the necessary consent.

9. International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process personal information outside Germany or the European Economic Area.

Where European data protection law requires safeguards for such transfers, we rely on legally recognized transfer mechanisms, such as an adequacy decision or appropriate contractual safeguards including Standard Contractual Clauses.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to comply with applicable legal obligations.

Retention periods may depend on factors including:

• Whether you maintain a customer account

• Whether information relates to an order

• Tax and accounting obligations

• Fraud prevention requirements

• Legal claims

• Customer support requirements

Some transaction information may have to be retained even after an account has been deleted where retention is required by law.

11. Account and Data Deletion

If you maintain an HTG account, you may request deletion of your account and associated personal information.

Where account deletion is available directly through the HTG mobile application, you may initiate the deletion process using the account deletion function provided in the app.

You may also contact us at:

support@houseoftcgs.com

When an account is deleted, we will delete or anonymize associated personal information unless we are legally required or otherwise legally permitted to retain certain information.

For example, certain order, payment, tax or accounting records may need to be retained for legally required periods.

12. Your Data Protection Rights

Depending on applicable law, you may have rights including:

• The right to access your personal information

• The right to correct inaccurate personal information

• The right to request deletion

• The right to restrict certain processing

• The right to object to certain processing

• The right to data portability

• The right to withdraw consent at any time where processing is based on consent

• The right to lodge a complaint with a competent data protection supervisory authority

These rights may be subject to legal conditions, restrictions and exceptions.

To exercise your rights, contact:

support@houseoftcgs.com

We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our Services are not specifically directed at young children.

Where applicable law requires parental or guardian authorization before personal information relating to a child may be processed on the basis of consent, we will require the appropriate authorization.

If you believe that a child has provided personal information to us improperly, please contact us at support@houseoftcgs.com.

14. Security

We use reasonable technical and organizational measures intended to protect personal information.

However, no electronic transmission, application, website, database or storage system can be guaranteed to be completely secure.

You are responsible for maintaining the security of access to your email account and devices used to access HTG.

15. Third-Party Websites and Services

Our Services may contain links to websites or services operated by third parties.

Their handling of personal information is governed by their own privacy practices. We are not responsible for the privacy practices of independent third parties.

16. Changes to this Privacy Policy

We may update this Privacy Policy where necessary to reflect changes to:

• Our Services

• The HTG mobile application

• Our website

• Our business practices

• Technology

• Legal or regulatory requirements

The current version will be made available through our Services and the "Last updated" date will be updated accordingly.

17. Contact

For questions about this Privacy Policy, privacy requests or the processing of your personal information, contact:

John Petersen
trading as House of TCGs

Haingortstraße 7
49835 Wietmarschen
Germany

Email: support@houseoftcgs.com

For the purposes of applicable data protection law, the person identified above is the controller responsible for the processing of personal information by House of TCGs.