Shipping policy
SHIPPING POLICY
Last updated: August 12, 2026
This Shipping Policy applies to orders placed through the House of TCGs website and House of TCGs mobile application.
SHIPPING DESTINATIONS
House of TCGs ships to the destinations made available during checkout.
Available shipping countries and regions may change depending on carrier availability, product restrictions and other operational requirements.
If a destination cannot be selected during checkout, we currently do not offer standard delivery to that destination.
SHIPPING COSTS
Applicable shipping costs are displayed during checkout before you submit your order.
Shipping costs may depend on factors including:
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Delivery destination
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Selected shipping method
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Order size or weight
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Products contained in the order
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Applicable promotional shipping offers
Any available free-shipping promotions or thresholds will be displayed through the Services where applicable.
DELIVERY TIMES
The applicable delivery information for your order will be displayed through the product page, checkout or other relevant part of the Services where applicable.
Delivery times may vary depending on:
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Product availability
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Delivery destination
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Selected shipping method
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Carrier
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Pre-order or release status
Once an order has been dispatched, the actual transportation time may also depend on the shipping carrier.
If we become aware of a significant delay affecting your order, we may notify you using the contact information provided with your order.
Your statutory rights regarding delayed or non-delivery remain unaffected.
ORDER PROCESSING
Orders are processed as soon as reasonably possible after successful order confirmation and payment processing.
Orders placed on weekends, public holidays or during periods of unusually high demand may require additional processing time.
Limited releases, major TCG launches and promotional events may result in temporarily increased processing volumes.
PRE-ORDERS
Products marked as pre-order are not yet available for immediate shipment.
Release dates, expected stock arrival dates and shipping dates for pre-order products may be based on information supplied by manufacturers, publishers, distributors or suppliers.
These dates may change.
If a manufacturer, publisher, distributor or supplier postpones a release or delivery, the expected shipping date of your pre-order may also change.
We will ship pre-order products once the relevant inventory is available for fulfillment.
If a pre-order product becomes unavailable or cannot reasonably be supplied, we may cancel the affected item and refund any payment received for that item.
Your statutory rights remain unaffected.
TRACKING
Where tracking is available for the selected shipping method, tracking information will normally be provided after the order has been dispatched.
Tracking information may be sent by email or made available through your House of TCGs account or mobile application.
Please note that tracking systems operated by shipping carriers may require some time after dispatch before displaying the first tracking update.
SHIPPING ADDRESS
You are responsible for providing a complete and accurate delivery address when placing your order.
Please review your shipping information carefully before submitting your order.
If you notice an error in your shipping address, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
If a shipment is returned to us because an incorrect or incomplete address was provided, we will contact you regarding the available next steps.
DELIVERY AND SHIPPING RISK
For orders placed by consumers, the risk of accidental loss or damage generally remains with House of TCGs until the goods are delivered to you or to a person designated by you to receive them, subject to applicable law.
If you independently commission a carrier that was not offered or designated by House of TCGs, different statutory rules regarding the transfer of risk may apply.
LOST OR MISSING SHIPMENTS
If your tracking information shows an unusual delay or your shipment has not arrived within the applicable delivery period, please contact us at:
Please include your order number so we can review the shipment.
Where necessary, we may contact the shipping carrier or initiate an investigation.
Your statutory rights in the event of non-delivery remain unaffected.
DAMAGED SHIPMENTS
Please inspect your order after delivery.
If your shipment arrives visibly damaged, incomplete or the products inside have been damaged during transportation, please contact:
as soon as reasonably possible.
Where possible, please include:
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Your order number
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Photos of the shipping package
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Photos of the shipping label
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Photos of the damaged product
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A short description of the issue
This helps us review the issue and, where appropriate, pursue the matter with the shipping carrier.
Your statutory rights regarding damaged or defective goods remain unaffected.
CUSTOMS, DUTIES AND IMPORT CHARGES
For deliveries outside the European Union, additional customs duties, import taxes or other charges may apply depending on the destination country.
Where such charges are not collected by House of TCGs during checkout, they may be charged separately by local customs authorities, carriers or other authorities.
Any applicable charges and responsibilities are subject to the laws and regulations of the destination country.
DELIVERY RESTRICTIONS
Certain products or shipping methods may not be available in every country or region.
We may restrict shipping where necessary due to:
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Carrier restrictions
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Legal requirements
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Product restrictions
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Customs requirements
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Security concerns
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Other legitimate operational reasons
Any relevant restriction will be displayed during the ordering process where applicable.
RETURNS
This Shipping Policy applies to the delivery of orders.
Returns, withdrawal rights and refunds are governed separately by our Return & Refund Policy and applicable law.
CONTACT
For shipping questions, please contact:
House of TCGs
Haingortstraße 7
49835 Wietmarschen
Germany
Email: support@houseoftcgs.com