Return & Refund Policy

At House of TCGs (HTG), we want you to be happy with your order. In addition to your statutory consumer rights, we offer a voluntary 30-day return policy.

30-Day Return Policy

You have 30 days after receiving your order to request a return.

To qualify for our voluntary 30-day return policy, the item must be:

• Unused and in the same condition in which you received it

• In its original packaging

• Factory sealed, where the product was originally sold sealed

• Complete with all included accessories, inserts and promotional items

• Accompanied by your receipt or other proof of purchase

For trading cards and collectible products, opened or unsealed booster packs, booster boxes, displays, tins, decks, collection boxes or similar sealed products are generally not eligible for our voluntary return policy once the original factory seal has been broken.

This voluntary return policy does not affect any statutory rights you may have, including your statutory right of withdrawal within the European Union.

To request a return, please contact us at support@houseoftcgs.com.

Returns must be sent to:

House of TCGs
Haingortstr. 7, 49835, Wietmarschen Lohne

Please do not send products back without first contacting us. Returns sent without a prior return request may not be processed under our voluntary 30-day return policy.

Unless the item is defective, damaged, incorrect or we have agreed otherwise, customers are responsible for the direct cost of returning the item.

For questions regarding returns, please contact support@houseoftcgs.com.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incomplete or you receive the wrong product, please contact us as soon as possible at support@houseoftcgs.com.

Please include your order number and, where possible, clear photos of the item and packaging so we can review the issue and provide an appropriate solution.

Your statutory rights relating to defective or non-conforming goods remain unaffected.

Exceptions and Non-Returnable Items

The following products may be excluded from our voluntary 30-day return policy:

• Opened or unsealed trading card products that were originally sold factory sealed

• Products that have been used, damaged or altered after delivery

• Custom-made or personalized products

• Gift cards

• Digital products or digital codes that have already been revealed, redeemed or activated

These exclusions apply to our voluntary return policy and do not restrict statutory consumer rights where those rights apply.

If you are unsure whether your product can be returned, contact us at support@houseoftcgs.com before sending it back.

Sale and Promotional Items

Sale, discounted and promotional items are covered by the same statutory consumer rights as regularly priced items.

Where applicable, such items may also qualify for our voluntary 30-day return policy provided they meet the return conditions described above.

Exchanges

We currently recommend returning the original item and placing a new order for the product you would like instead.

This is generally the fastest way to secure the replacement product, particularly for limited or high-demand TCG releases.

European Union Right of Withdrawal

If you are a consumer located in the European Union and purchase products online from us, you generally have the statutory right to withdraw from your purchase within 14 days without providing a reason.

For goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, receive the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw before the withdrawal period expires.

You can contact us at:

support@houseoftcgs.com

You may also use any electronic withdrawal function provided on our website.

After notifying us of your withdrawal, the goods must generally be returned within 14 days.

You are responsible for the direct cost of returning the goods unless we have agreed to cover these costs or applicable law requires otherwise.

You may inspect the goods in the same way that would reasonably be possible in a physical store. If the goods have lost value because they were handled beyond what was necessary to establish their nature, characteristics and functioning, we may be entitled to deduct an appropriate amount for that loss in value.

Your statutory right of withdrawal remains separate from our additional voluntary 30-day return policy.

Refunds

Once we receive your return, we will inspect it and notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

For statutory withdrawals within the European Union, refunds will be made in accordance with applicable law. We may withhold reimbursement until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first.

Where legally required, the original standard delivery costs will also be refunded. Additional delivery costs resulting from choosing a more expensive shipping method than our standard delivery option are not refundable.

Depending on your bank, credit card provider or payment service, it may take additional time for the refund to appear in your account.

If you have any questions about a refund, please contact us at support@houseoftcgs.com.